Safe Harbor

Helping Survivors of Domestic Violence Stay Connected

At Carolina West Wireless, we are committed to supporting survivors of domestic violence by helping them maintain their phone numbers and access to communication services during challenging times.

Secure Device Access

We help ensure you can continue using your device and stay connected. If you are a survivor of domestic violence, please use the LINK/ATTACHED FORM  to complete a Safe Connections Act request to separate your lines from an abuser.

Safe Connections Act Line Separation Request Form

Eligibility:

This service is available to survivors of domestic abuse.

Documentation is required to verify eligibility:

Remote Communication:

This request is submitted through accessible remote communication methods provided by Carolina West Wireless. No store visit required.

Lifeline Program for Survivors of Domestic Violence

If you are a survivor of domestic violence, the Lifeline Program may provide essential support for emergency communications. This program offers discounts on phone services for qualifying individuals, helping you stay connected to vital resources and support networks. To learn more about eligibility and how to participate, please visit our Lifeline Program information page:
https://www.carolinawest.com/lifeline-phone-service

Additional Support Resources

National Domestic Violence Hotline: Provides 24/7 support, including crisis intervention, safety planning, and connections to local resources. Assistance is available in multiple languages. Contact: 1-800-799-SAFE (7233), TTY 1-800-787-3224, or visit www.thehotline.org

Local Domestic Abuse Shelters

Shelters provide a safe space and additional services such as support groups, counseling, and safety planning. Find a local shelter at www.domesticshelters.org

Start The Line Separation Process

Please complete the email verification below to start the line separation process.